FAQS
Email
How do I check/configure my email?
You can check your email by logging into your CPanel and clicking on the Webmail button in the Mail section. Click on Go to Webmail Login, then fill in the fields using your preferred email client (Horde, SquirrelMail, or RoundCube) with your username and password, and click OK.
To configure Outlook (Windows)/Entourage (Mac)/Mail (Mac) to retrieve and send email messages, log in to your CPanel and click on the Webmail button. Click on Go to Webmail Login, then click on Configure Mail Client. You will be presented with specific instructions on how to configure your client.
You can check your email by configuring your email client (Outlook, Mail, or a browser-based email like Gmail or Yahoo!).
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How do I create/add/delete email addresses?
You can watch this video in high-bandwidth or low-bandwidth versions to see how to create, add, and delete email addresses for your domain.
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I'm getting too much spam, what do I do?
Log on to your CPanel. In the Mail section, click on Spam Assassin. By default, Spam Assassin is disabled; turn this on by clicking on the Enable SpamAssassin button.
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Domains
How do I register a domain?
Please use the form on our Request Help page and select Register a Domain in the drop-down menu in Question #5 (Regarding).
You can also call us at 914.410.6838 from 10AM - 6PM EST, Monday to Friday.
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What are your nameservers?
The nameservers are:
ns1.popcorncandy.com
ns2.popcorncandy.com
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Files
How do I get my files and images to my site?
You can use FTP to transfer files to your website.
You can also use the CPanel File Manager to get files and images to your site. Please watch the video tutorial in How to Use File Manager (high-bandwidth) or How to Use File Manager (low-bandwidth) to see how to use File Manager.
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Site Set-Up
Do you offer any tools that allow for easy site creation?
In CPanel, scroll down to the Software/Services section and click on RVSiteBuilder. Follow the prompts on the screen to get started on building your own site.
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Do you offer web design or graphic design services?
If you're interested in our web design services, please fill out the information requested in our Web Design Services form. Your answers will help us select a trusted web designer who will work with your needs, and answer your inquiry within three business days.
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FTP
What is FTP?
FTP stands for File Transfer Protocol. It's how you can upload and manage the files on your website.
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How do I get to my site's FTP?
Log in to your website's CPanel by going to www.yourdomainname.com where yourdomainname is your website's name, and filling in your username and password. (The username and password was sent to your email address when your account was activated.)
You can use FTP to access your website files. You must first set up an FTP account by logging in to your CPanel. Watch this video in high-bandwidth or low-bandwidth versions to see how to set up an FTP account.
There are a number of free FTP clients for Windows (such as FileZilla) and Mac (such as Cyberduck), as well as browser-based clients (such as the donation-ware add-on FireFTPMozilla Firefox).
[back to top]
How do I check/configure my email?
You can check your email by logging into your CPanel and clicking on the Webmail button in the Mail section. Click on Go to Webmail Login, then fill in the fields using your preferred email client (Horde, SquirrelMail, or RoundCube) with your username and password, and click OK.
To configure Outlook (Windows)/Entourage (Mac)/Mail (Mac) to retrieve and send email messages, log in to your CPanel and click on the Webmail button. Click on Go to Webmail Login, then click on Configure Mail Client. You will be presented with specific instructions on how to configure your client.
You can check your email by configuring your email client (Outlook, Mail, or a browser-based email like Gmail or Yahoo!).
[back to top]
How do I create/add/delete email addresses?
You can watch this video in high-bandwidth or low-bandwidth versions to see how to create, add, and delete email addresses for your domain.
[back to top]
I'm getting too much spam, what do I do?
Log on to your CPanel. In the Mail section, click on Spam Assassin. By default, Spam Assassin is disabled; turn this on by clicking on the Enable SpamAssassin button.
[back to top]
Domains
How do I register a domain?
Please use the form on our Request Help page and select Register a Domain in the drop-down menu in Question #5 (Regarding).
You can also call us at 914.410.6838 from 10AM - 6PM EST, Monday to Friday.
[back to top]
What are your nameservers?
The nameservers are:
ns1.popcorncandy.com
ns2.popcorncandy.com
[back to top]
Files
How do I get my files and images to my site?
You can use FTP to transfer files to your website.
You can also use the CPanel File Manager to get files and images to your site. Please watch the video tutorial in How to Use File Manager (high-bandwidth) or How to Use File Manager (low-bandwidth) to see how to use File Manager.
[back to top]
Site Set-Up
Do you offer any tools that allow for easy site creation?
In CPanel, scroll down to the Software/Services section and click on RVSiteBuilder. Follow the prompts on the screen to get started on building your own site.
[back to top]
Do you offer web design or graphic design services?
If you're interested in our web design services, please fill out the information requested in our Web Design Services form. Your answers will help us select a trusted web designer who will work with your needs, and answer your inquiry within three business days.
[back to top]
FTP
What is FTP?
FTP stands for File Transfer Protocol. It's how you can upload and manage the files on your website.
[back to top]
How do I get to my site's FTP?
Log in to your website's CPanel by going to www.yourdomainname.com where yourdomainname is your website's name, and filling in your username and password. (The username and password was sent to your email address when your account was activated.)
You can use FTP to access your website files. You must first set up an FTP account by logging in to your CPanel. Watch this video in high-bandwidth or low-bandwidth versions to see how to set up an FTP account.
There are a number of free FTP clients for Windows (such as FileZilla) and Mac (such as Cyberduck), as well as browser-based clients (such as the donation-ware add-on FireFTPMozilla Firefox).
[back to top]